Support
Open a request in our support portal and we'll reply within 1 business day. Requests are handled Monday to Friday, US Central time.
Prefer email? Write to [email protected]. Emails create a ticket in the same queue.
What to include
- Which app, and your Jira site URL (for example
yourcompany.atlassian.net) - What you expected and what happened instead
- A screenshot, if the problem is visual
- Whether you're a Jira admin or an end user
Before you open a ticket
Many questions are answered in the documentation, which has a FAQ and permissions list for each app.
Security issues
If you believe you've found a security vulnerability, email [email protected] rather than the support portal. We acknowledge security reports within 2 business days and follow Atlassian's Security Bug Fix Policy timelines for fixes.
Billing and licensing
Subscriptions, invoices, and refunds are handled by Atlassian. Manage them from your site's Billing page at admin.atlassian.com, or see Atlassian Marketplace support.